What to Do if you have Problems with your Roku

What to Do if you have Problems with your Roku

Background

Depending on that Roku streaming player or Roku TV you own, you may have one among the subsequent remotes:

• Ø Standard IR Remote
• Ø Enhanced “point-anywhere” Remote

·       Standard IR remotes use invisible Infra-Red (IR) light-weight to transmit remote key presses. So as for IR remotes to control dependable, should they need to they have to be pointed directly at the Roku device and there must be nothing that would block the signal from traveling from the remote to the front of the Roku device (where the IR receiver is located).# Roku Tech Support

·       Enhanced “point-anywhere” remotes connect with your wireless network and ought not to be pointed directly at the Roku device so as to figure. If you've got a Roku Streaming Stick or a foreign that supports voice search or personal listening through an electro-acoustic transducer jack on the remote, then you've got associated increased “point-anywhere” remote. Another Roku devices even have “point-anywhere” remotes. 

·       See the section below on troubleshooting “point-anywhere” remotes for additional ways in which to inform if you've got this remote. You’ll conjointly use this Roku device comparison chart to see whether or not your Roku device model comes with a regular IR remote or “point anywhere” remote.#Roku Technical Support

Roku Express and Roku Express+

The Roku specific and Roku Express+ associate with a regular IR remote. Which means that the flat front fringe of the Roku specific (where the IR Receiver is located) should be in the line of sight of the remote wherever remote and Roku player will contact one another.

What ought to I do?

There is 2 stuff you will try:

1.      Re-locate your Roku Express/Express+

2.      Modification the batteries within the remote

The most common reason for missing key presses is once the Roku specific is found during a position wherever the signal from the remote is blocked (or partly blocked) from attending to the Roku specific. Certify that you just will see the flat front fringe of your Roku specific from wherever you're sitting and there's no visible obstruction between the Roku device and therefore the remote.#Roku Support

Try holding your remote up higher and purpose it directly at the Roku specific to confirm there's nothing to dam the signal from the remote. If the remote currently works, then you must move your Roku specific to a unique position.

If you have got the Roku specific hooked up to your TV, strive locating it during a completely different position wherever the signal is a smaller amount seemingly to be blocked. If the Roku Express/Express+ is found at an all-time low of the TV, typically one thing as straightforward as a cupboard ahead of the TV will block the signal.#Roku Issues

You have to make sure the Roku Express is not located behind the TV or inside a cabinet.

If Roku device does not work, then try changing the batteries in the remote.

Roku devices with a standard IR remote

Standard IR remotes should be pointed directly at the front of your Roku streaming player or Roku TV. The foremost common reason for incomprehensible key presses is once the Roku device is found in a very position wherever the signal from the remote is blocked (or partly blocked) from reaching to the Roku device. The second most typical downside is low or dead batteries.#Roku Help

To resolve issues together with your normal IR remote, strive the following:

 1. Make sure that you simply will see the front of your Roku device from wherever you're sitting and there's no visible obstruction between the Roku device and therefore the remote

     ·       Try holding your remote up higher and inform it directly at the Roku device to confirm there's nothing to dam the signal from the remote. If the remote currently works, then you must move any obstacles obstruction the signal from the remote to the Roku device, or if double move your Roku device to a foothold wherever the remote can respond dependably.

 2. Try reseating the batteries

  

        ·       If the remote remains not responding or missing key presses, strive to remove the batteries from your remote and re-inserting them.#Roku Activation Link Code

     3.    Try commutation the batteries

     ·       If the remote remains not responding or missing key presses, strive commutation the batteries within the remote.

     4.    Try a replacement remote

    ·       If you think that your remote is broken, you'll be able to obtain a replacement one within the Roku accent store.

  Roku devices with an Enhanced “point-anywhere” Remote

Enhanced “point-anywhere” remotes connect with a wireless network and don't have to be compelled to be pointed directly at the Roku device so as to figure. Throughout initial setup, “point-anywhere” remotes establish a reference to your Roku device; this method is termed “pairing”. Once your Roku remote is pairing you'll see a message like this on the Roku device:

If you're undecided whether or not you have got AN increased “point-anywhere” remote, open the battery compartment and check to check if there's a “pairing” button:

To resolve issues along with your increased “point-anywhere” remote, strive the following: 

 1. Try restarting your Roku device and remote

   ·       Open the battery compartment and take away the batteries from

        the remote.

   ·       Remove the ability cable from the Roku device, wait five seconds to re-     connect the ability cable.

   ·       When the Roku device displays the house screen, reinsert the batteries.

   ·       Wait for thirty seconds whereas the remote establishes a reference to your    Roku device.#Roku Setup

     2.    Try re-pairing the remote

     ·       Open the battery compartment and take away the batteries from the remote.

     ·       Remove the ability cable from the Roku device, wait five seconds so re-        connect the ability cable.

     ·     When the Roku device displays the house screen, reinsert the batteries.

     ·   Press and hold the pairing button on the remote for three seconds or till you see the pairing light-weight within the remote begin to flash. If the sunshine doesn't flash, try again. If the sunshine still doesn't flash, then you'll have to be compelled to replace your batteries (see below).

    ·       Wait for thirty seconds whereas the remote establishes a reference to your    Roku device.

    ·       The remote pairing dialog ought to seem on your TV screen.

    3.    Try replacement the batteries

    ·       Open the battery compartment and take away the recent batteries from the remote.

    ·        Remove the ability cable from the Roku device, wait five seconds so re-connect the ability cable.

    ·       When the Roku device displays the primary screen, insert new batteries.

    ·       Wait for thirty seconds whereas the remote establishes a reference to your Roku device.

    ·       The remote pairing dialog ought to seem on your TV screen.#Support for Roku

    4.    Try replacement your remote

   ·       If none of those steps solve your drawback, then you'll have to be compelled to replace your remote.